Connect your store

Before you start

• Permission to install apps on the Shopify store.
• To add a store to an organization you already have: an Owner or Admin role. Members can't connect stores.

Connect

From Shopify:

1. Install Relvello from the Shopify App Store, or open it from your Shopify admin.
2. Approve Relvello's access in Shopify.
3. Create your Relvello account, or sign in if you have one. Your organization is created and named after your store, and you land on the Overview while the catalog syncs.

From relvello.com:

1. Create an account.
2. Enter your store's Shopify address, like your-store.myshopify.com, and click Connect store.
3. Approve Relvello's access in Shopify, and Shopify sends you back to the Overview.

To add another store later, open Stores, enter its address and click Connect Store. The first sync starts right away, and the Stores page shows its progress, such as "12 of 40 collections".

When the sync finishes, your store shows as Connected, and the Overview page's setup checklist ticks off Catalog on the edge.

What Relvello can access

Relvello asks Shopify for read access to products, inventory, locations, orders and metaobjects, plus permission to run its analytics pixel. It never changes your catalog.

Orders are used for sales totals (product and quantity) that drive ranking and inventory planning. Relvello doesn't use customer names, emails, phone numbers or addresses.

Store statuses

Connected

Everything is working.

Needs reconnect

Relvello needs a permission it doesn't have yet. Click Reconnect and approve again in Shopify.

Uninstalled

The app was removed in Shopify. Connect again to resume.

Store actions

• Sync now runs a full sync straight away. You rarely need it, because changes sync on their own (see How syncing works).
• Shopify admin opens the store's Shopify admin.
• To disconnect a store, uninstall the Relvello app in Shopify.